Privacy Policy
Last updated: May 2025
About Us
Herne Drains is a family-run drainage and plumbing business based at 1 Mount View Rd, Herne, Herne Bay CT6 7DJ, UK. You can contact us at:
- Phone: 07792 302543
- Email: info@herne-drains.co.uk
- Address: 1 Mount View Rd, Herne, Herne Bay CT6 7DJ
What Data We Collect
When you contact us through our website or by phone we may collect:
- Your name
- Phone number and/or email address
- Your address or postcode (to provide a quote or carry out work)
- Details of the drainage issue you are experiencing
We do not collect payment card data through this website. Any payment is handled separately and no financial data is stored on our systems.
How We Use Your Data
We use the information you provide solely to:
- Respond to your enquiry or quote request
- Arrange and carry out drainage work at your property
- Send job confirmation and follow-up communications where relevant
We will never sell your data or share it with third parties for marketing purposes.
Legal Basis for Processing
We process your data on the basis of legitimate interests (responding to an enquiry you initiated) and/or contract performance (carrying out agreed drainage work). Where we need to retain records for legal or accounting purposes, we do so under our legal obligation.
Data Retention
We retain customer contact details and job records for up to 6 years in line with standard accounting and legal requirements. After this period your data is securely deleted.
Cookies & Analytics
This website may use basic analytics (such as Google Analytics) to understand how visitors use the site. This may involve placing cookies on your device. You can control cookies through your browser settings. No personally identifiable information is collected via analytics.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing or request restriction
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights please contact us at info@herne-drains.co.uk or call 07792 302543.
Third-Party Links
Our website may contain links to third-party websites such as Google Maps or social media profiles. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page.